Shipping & returns
***USPS HAS INCREASED ITS SHIPPING PRICES. PLEASE NOTE ALL OF THIS IMPORTANT INFORMATION BEFORE PLACING YOUR ORDER.
***We want to give you the best shipping experience possible, and our shipping fees reflect that.
We currently ship to the U.S. and some international countries.
International shipping: Currently we only ship to Japan, South Korea, the UK, Canada, France, Australia, and the Netherlands. ***If you don’t see your country listed, we currently do not ship there, and ask for your patience and understanding.
Our processing time for in-stock items is 3-7 Business days.
- Shipping Options:
USP Domestic (US) 2-5 Business Days
USPS International 10-15 Business Days (***Varies by destination)
- Returns/Refunds/Exchanges:
Please keep in mind: all of our sales are FINAL unless you have received a wrong and or damaged product. Please contact newheights1829@gmail.com.
**After your order is shipped, we are not responsible for lost packages as we don’t have control over your order. Contact your local post office for further parcel inquiries.
- Your order was returned to us:
Ensure your address and any important information are correct before placing your order. If your parcel gets returned due to an incorrect address, or any other reason, you are responsible to cover the return postage/shipping cost. If you opt to get a refund then the shipping cost will be deducted from your original order refund total.